Administrative team members often are irritated when they receive an inquiry. They think the inquiry is an interruption to their "more important" duties. "I have to do all this filing!" "I have to read my email!"
The price and packaging you choose for your product sends a positioning message.
The "mountain" many of us have to move to reach our potential is our disbelief in ourselves.
Impact means changing behavior. When you have impact, your influence is "sticking".
What kind of person are we attracted to? When you think about it, isn't it a person who greets you with a warm smile and radiates happiness?