Starting and running a business is hard work and requires certain business skills to establish the business and assure it will survive and grow.
It's great to appreciate and support your employees. It's also important to remember that customers pay the business's bills in exchange making their lives better. I believe the business exists to provide valuable products and/or services to its customers (usually solving a problem), and, in the process, to provide quality of life for its owners/investors and employees.
The beginning of the year is when most businesses and individuals focus on planning and setting goals for the year ahead. In order for us to be most productive, it’s helpful to know where we are going. In The 7 Habits of Highly Effective People, Steven Covey called this “Beginning With The End In Mind”, and he covered the subject in more detail as “Habit 3 – First Things First – Principles of Personal Management.”
When we are prioritizing our goals and how we spend our time, we should distinguish what is Important and what is Urgent.
Important goals have a long-term payoff. They represent an investment of your time. Important goals relate to the things you value most, your personal mission. For example, most of us would say we rank our family relationships as one of our highest values. That means investing your time in family events, like celebrating birthdays, anniversaries, and graduations, are classified as important. For a business, building your list of qualified prospects and your customer list represents a “future bank” that is one of the most important things you can do for your business on a regular basis.
Goals that aren’t important represent spending your time without much payoff or that aren’t valuable to you.
Urgent goals are screaming to be done immediately or very soon.
Covey categorized goals or activities into four quadrants:
Quadrant I – Important and Urgent. These are important items that must be done now. The problem with focusing on it is it tends to grow and get out of control.
Quadrant III – Not Important and Urgent. These are items that represent a distraction. They should be delegated or procrastinated, because they aren’t important and don’t represent a good use of your time. Because they are urgent, they are often erroneously categorized in Quadrant I.
Quadrant IV – Not Important and Not Urgent. These items should be ignored. Since they aren’t urgent, it shouldn’t be difficult to ignore them.
Quadrant II – Important and Not Urgent. This is the key area for building “future bank” for yourself and your business. When you work on these goals or activities, you are getting control of key areas of your life and your business that will help shrink the items on your Quadrant I list. They should be high priorities but are often neglected in favor of Quadrant III items.
When working on getting control of your time, you are trying to achieve a balance between (P) Production and (PC) Production Capacity. Production represents current bank and Production Capacity represents future bank. Both of them are required for a sustainable life and business.
As you plan your schedule for the year, quarter, month, week and day, start with a written list of your goals and the activities required to achieve them, categorized by Quadrant. Be sure you are regularly prioritizing working on items in Quadrants II and I and delegate or procrastinate items in Quadrants III and IV. If you neglect those items, they might just fade away. By focusing on the most important items, you will using your time most effectively and accomplishing the most important items in your life and your business.
As 2021 comes to a close, businesses should be asking, "How do I decide which customers/clients/patients to fire?"